Spa Policies

milk + honey is a day spa, medSPA, salon, and a place to shop for clean products with ten locations across Texas, Illinois, and California. We've been around since 2006. We offer an expansive menu of spa services ranging from massages, body wraps, facials, hydrafacials, waxing, lashes and brows, all delivered by expert providers. Select locations also offer salon services, nail services and medSPA services.

Reserve online at milkandhoney.com, through the milk + honey app, or by calling our reservations team at 844.645.5772. New guests can browse by service or by provider. If you're not sure where to start, our reservations team is happy to assist — just tell us what you're looking for and we'll match you with the right provider.

Not at all — reservations are open to everyone. Our milk + honey Wellness Membership adds savings on each visit, a Wellness Bank that rolls over and never expires, and other exclusive perks — and if you visit a few times a year, it often pays for itself. Learn more about the Wellness Membership.

We encourage you to arrive 20 to 30 minutes early, so you have time to complete any intake forms you haven't filled out beforehand and to enjoy the amenities. You'll be welcomed and walked back to the locker room, where you can change into your robe and slippers. From there, settle into the lounge to unwind, write notes of gratitude, and enjoy light refreshments, a selection of teas, and water before your service. Your provider will meet you in the lounge and walk you back to your treatment room. We'll start with a few minutes to talk through how you're feeling and what you'd like to focus on — so your time is fully personalized, and you leave feeling refreshed and restored.

Plan to arrive 20 to 30 minutes early. That time gives you space to park, find us, complete any digital intake forms, change into your robe and slippers, and settle into the lounge before your reservation begins. Reservation times can't be extended for late arrivals.

We hold reservations as close to the start time as we can, but late arrivals don't push the end time. If you need to cancel, we ask for at least 24 hours' notice to cancel or reschedule. Same-day cancellations and no-shows for spa or salon services are charged 50% of the service price. For medSPA reservations — including consultations and follow-ups — a flat $75 fee applies. If you're running late, call us; we'll work with you when we can.

Locations have a calm lounge with hot tea, fruit-infused water, and light snacks. Locker rooms include showers, robes and slippers, hair dryers, hair ties, towels, and some of our favorite products. Showers carry milk + honey body wash and Davines hair care. The Culver City, Brentwood, Gold Coast, River Oaks, Clearfork, 2nd Street District, The Loren, and Arboretum Market locations offer a steam shower. South Lamar is our only location without a locker room or lounge.

Yes — filling out your forms before your reservation saves time. Your confirmation and reminder emails include a direct link to your digital forms. If you'd rather complete them at the front desk, plan to arrive a little earlier.

Yes. When you reserve, please tell us about any medical conditions, allergies, recent surgeries, pregnancy, high blood pressure, or heart conditions. Our providers can't work on open wounds or active skin conditions. If you're unsure about a treatment and your health, check with your doctor first.

Yes — with a few guidelines that keep the space calm and safe for every guest. What's available depends on the guest's age and the service:

• Massage: Guests 15 to 17 may book the Signature Massage with a same-gender therapist, in swimwear or full clothing. We don't offer massages for guests under 15.
• Facials and waxing: Guests 12 to 17 may receive facials and facial or arm waxing. We don't offer facials or waxing for guests under 12, and waxing below the waist isn't available for any guest 17 or under.
• Nails: Guests 5 to 7 may receive a buff + go or polish change; from age 7, a manicure or pedicure is available with an adult present (pedicure eligibility depends on height).
• Haircuts: Clipper or scissor cuts for guests 5 and older.

For massage, facials, and waxing, a parent or guardian must stay on site for the full reservation, and written consent is required before the service begins. For nail and salon services, guests 16 and older may come on their own; younger guests need an adult with them. Babies, toddlers, and children can't be in the treatment area or lounge during a service — an accompanying adult can wait with them in the lobby. To book a service for a minor, please call our reservations team.

Yes. milk + honey gift cards work at every location — across spa, medSPA, and salon services, plus products purchased in location. You can buy them online or at the front desk in any amount, have them delivered digitally or printed, and they never expire. One note: gift cards can't be redeemed for products purchased online. We accept milk + honey gift cards only, so we're not able to honor Spafinder or third-party gift cards.

We accept Mastercard, Visa, American Express, Discover, Apple Pay, and Google Pay at every location. We don't accept personal checks. Our Houston River Oaks location accepts cash in exact change; all other locations are cashless and unable to make change.

It's not — but it's always appreciated. For spa and salon services, gratuity is customary; most guests tip around 20% of the service price. You can add it at checkout, and your provider receives it directly. Gratuity isn't expected for medSPA treatments, in line with standard medical aesthetic practices.

We ask for at least 24 hours' notice to cancel or reschedule. For spa or salon services, cancellations or no-shows within 24 hours are charged 50% of the service price. For medSPA reservations — including consultations and follow-ups — a flat $75 fee applies.

Yes. We were founded on a clean philosophy — nontoxic ingredients in our products, professional-grade lines we've vetted ourselves, and treatment protocols that prioritize what's actually good for your body.