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FAQ

Orders

How do I change or cancel my order?

If you need to make changes to your order, please get in touch by emailing us at ordersupport@milkandhoney.com.

How do I check the status of my order?

Once your order is placed, we will send you an order confirmation via email; once your order ships, we’ll send you a shipping confirmation with tracking information included. Use this tracking number to keep up with your order while in transit.

Do you process back orders?

No. If a product you can’t live without is out of stock, send an email to ordersupport@milkandhoney.com and we may be able to refer you to a local stockist.


Shipping 

Can I expedite my shipping?

While we operate with a limited team and additional safety precautions in place, we are not offering expedited shipping at this time. 

Do you ship internationally?

Due to supply chain disruptions, we have temporarily halted international shipments. We apologize for the inconvenience, and will provide an update when we resume international shipping.

Do you ship to PO Boxes or Military APO/FPO addresses?

Yes.

How can I track my order?

Once your order ships, we will send a confirmation email with a tracking number. Use this to track your order while in transit. Please note: tracking information can take up to 24 hours to update depending on the shipping carrier. 

How long will it be before I receive my order?

USPS standard shipping time is 5-7 business days.

2024 Holiday Shipping Dates

Recommended send-by dates for expected delivery before Mother's Day, May 12th 2024

  • USPS and UPS Ground: Order by Tuesday, May 7th, 2024 at 11:00 AM
  • UPS 2 Day: Order by Thursday, May 9th 2024 at 11:00 AM

I placed my order with the incorrect shipping address. What should I do?

We try to fulfill orders as quickly as possible, so call us at (512) 949-3652 or send an email to ordersupport@milkandhoney.com as soon as possible so we can update your information and get your order on the way!

What are your standard shipping rates?

For domestic orders, we offer a flat standard shipping rate of $10.00 on all orders under $75. 

For domestic orders of $75 or more, we offer complimentary / free shipping.

All subscriptions qualify for complimentary domestic shipping.

Due to supply chain disruptions, we have temporarily halted international shipments. We apologize for the inconvenience, and will provide an update when we resume international shipping.

Is signature upon delivery required?

No, but if you have special requests please contact us at ordersupport@milkandhoney.com to coordinate details.


Returns

What is milk + honey’s return policy?

Items purchased on milkandhoney.com may be returned within 15 days of the original purchase for a full refund.
  • To initiate a return, please email ordersupport@milkandhoney.com with your order number as well as the return request. We will provide you with a pre-paid return shipping label to mail your return items to our warehouse, located at 2032 Centimeter Cir, Austin, TX 78758.  

  • Once the returned merchandise is received into our warehouse, we will initiate the refund, which will reflect in your bank account within 3 to 5 business days. 

  • Therabody, TheraFace, and SolaWave items are not eligible for returns.
For any questions and/or concerns regarding returns, please contact ordersupport@milkandhoney.com or call us directly at 512.949.3652.

Do you accept exchanges?

We do not currently process exchanges, but you are welcome to return your unwanted item and place an additional order. 

How long does it take for refunds to process?

Standard processing time is 2-3 business days after receipt of your return or confirmation of refund. Please note that your credit or debit card provider may take up to 7 days for processing as well.

What are the shipping rates for returning an order?

We offer complimentary shipping on all returns. To receive a prepaid return label, send an email to ordersupport@milkandhoney.com. Upon receipt of your return, we will issue a refund in the original form of payment.


Accounts

My contact information has changed. How do I update this in my account?

If you need to update your account information (name, email address, or mailing address), please send a message to ordersupport@milkandhoney.com.

What are the benefits to having an account with milk + honey?

When you sign up for an account on milkandhoney.com, you’ll have first access to new product launches, exclusive sales, seasonal promotions, and more!

 

Payment Information

What methods of payment do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AmEx, Discover) + Amazon Pay, PayPal, and Apple Pay. To use Apple Pay on milkandhoney.com, you must be ordering within the Safari browser. 

Is it safe to use my credit card on your site?

Our domain host is certified Level 1 PCI DSS compliant. As a result, milkandhoney.com is automatically PCI compliant through Shopify Payments.

Gift Certificates

Are milk + honey gift certificates available to purchase online?

Yes. You have two options available to purchase online – a Product Gift Card or a Spa Gift Certificate.

Product Gift Cards are available for product purchases on our website, milkandhoney.com, and Spa Gift Certificates are redeemable in any of our spa and salon locations. 

Products

Are milk + honey products organic or natural?

milk + honey products are formulated with the highest quality natural ingredients and essential oils. We do not use artificial fragrances or preservatives, and source organic ingredients wherever possible.

Do milk + honey products contain sulfates or parabens?

No.

Do milk + honey products contain palm oil?

Our body washes contain certified sustainable Potassium Palm Kernelate, which is a palm oil derivative.

Are milk + honey products tested on animals? Do milk + honey products contain animal by-products?

milk + honey products are tested on people, never animals.

Select milk + honey products contain honey and/or beeswax. These products are as follows:
Lip Polish N°35
Lip Polish N°40
Lip Butter N°40
Lip Butter N°58
Arnica Balm
Cream Deodorant N°20
Cream Deodorant N°33
Cream Deodorant N°46
Cream Deodorant N°52

Do milk + honey products contain preservatives?

Yes. We use Phenoxyethanol in our body creams. While synthetically produced, Phenoxyethanol is chemically identical to a compound found in Green Tea and is very effective at fighting dangerous bacteria.

Because our products contain natural oils, we need to protect against bacteria and fungi — Phenoxyethanol is our safest option at less than 1% in concentration.

Where can I see the complete list of product ingredients?

You can find an exhaustive ingredient list on every product label. Additionally, each product page on milkandhoney.com features ingredients, usage, benefits, and instructions.

Will the milk + honey Deodorant stain my clothes?

milk + honey’s Deodorant will not stain your clothes. Amazing, right?

Our deodorant features pure, natural ingredients like arrowroot powder and coconut oil — to keep you feeling and smelling fresh. We do not use harmful, aluminum-based compounds found in antiperspirants.

Why is this Deodorant causing irritation?

This irritation is probably a sign of your skin’s pH adjusting to the alkalinity of the baking soda in our deodorant.

Skin is resilient and adaptive, but if you experience irritation limit use, alternate with another deodorant, or discontinue use.

I’m pregnant — are your products safe for me to use?

If you are pregnant or nursing and unsure about the safety of any natural product, check with your physician or health practitioner before use.

milk + honey body care products feature pure, organic, plant-based ingredients that are meant to work with our body's natural processes and are considered to be pregnancy-safe. However, if you are pregnant, we advise that you consult your doctor before using our Sore Muscle products (No. 18 blend) as they contain high concentrations of Arnica montana, an herb that is contraindicated in pregnancy when taken orally. These products include our Muscle Soak, Bath and Body Oil No. 18, and Arnica Balm.

Will milk + honey products irritate sensitive skin?

We research all of our ingredients thoroughly and our essentials oils are rated 1-2 on the EWG (irritation) scale. We test our products extensively to make sure they meet our own standards as well. However, each person’s skin is different and if you experience irritation please discontinue use of your product immediately.

Will the plant extracts in certain milk + honey products make my skin very oily?

No. The extracts we use are water-based. In general, oil does not make skin oily. Skin washed with harsh cleansers will often start to over-produce oil due to fact that the skin is constantly being stripped of its natural oils.

Do milk + honey products have an expiration date?

Our products are full of natural ingredients, so please use your milk + honey products within two year of purchase to ensure optimal freshness and effectiveness.

Why are most of milk + honey products in glass containers?

Dark glass is the best material to store products with high concentrations of essential oils. Since our ingredients aren’t chock-full of chemicals and synthetic ingredients, We go the extra mile to protect each formula integrity with amber glass containers.

How should I store my milk + honey products?

For optimum shelf life, keep your products out of extreme temperatures and humidity, and out of direct sunlight.